I work at the offices near just next to Mid Valley. Last week, I went over to the Maybank branch over at Mid Valley to buy a banker’s cheque. Upon arriving, I was told that the system was offline and there was nothing they could do.

Have you ever experienced waiting at the Maybank branch for a long time, and finally when your queue number arrives you were told that the system is offline and to come back the next day?

I can’t believe that Maybank doesn’t have a backup plan. With Malaysian broadband known for its instability, I am sure Maybank experiences many times systems offline in a month. And this causes inconvenience to its customers.

Maybank should have a secondary broadband line. My company has 2 lines. One leased line from Streamyx broadband and another wireless broadband from Airzed. When the Streamyx line drops, we will switch to the wireless broadband. I’m simple amzed that a multi-billion company cannot even think of this simple solution.