I have been a Hotlink user for more than 6 years now. And this latest dirty tactic by Hotlink has pushed me over the edge. Hotlink now has two prepaid plans for mobile users. The Basic Plan and the Extra Plan.
When my previous plan became obsolete, I was automatically converted to the Extra Plan. I wasn’t informed about the conversion at all. And here’s the catch. The Extra Plan charges by 60 second blocks. Meaning if I were to talk for 4 seconds, I would be charged for the entrire 60 seconds. Previously my old plan was on 12 seconds block. If I talk for 4 seconds, I would be charged for 12 seconds only.
Take a look at the screenshot below. I called a Digi network number and talked for 5 seconds or less, and I have been charged for the whole 60 seconds.

My Hotlink E-Statement
Verify the statement against this plan below. You can clearly I have been charged the whols 60 seconds for talking only 4 or 5 seconds.

Hotlink Basic and Extra Plan
So I called up Hotlink’s customer service and demanded to know why I was charged the whole 60 seconds. Only did I realize that this plan goes by every 60 seconds block. I immediately switched to the Basic Plan (30 seconds block).
Without informing its subscribers and automatically put them into the Extra Plan, Hotlink has resorted to using dirty tricks to boost its profits. When I related what I found out to my father, who is also a Hotlink user, he commented that his mobile expense has increased about a month or two back. He just assumed that his usage has increased. He never realized that he has been charged 60 seconds even when talking for a few seconds only.
So, if you are a Hotlink subscriber, check which plan you are on. And if you want to change plan then dial *100#, then select (8) for My Account and follow the instructions for changing plans.
I am going to switch to a new mobile network. I can’t be always keeping a lookout if my mobile network is overcharging me. With the Mobile Number Portability in place, I am don’t need to worry about changing my mobile number when switching to a different network.