If you’re not completely satisfied with your purchase, let us know right away and we will make it so that you are! Please send an email to firstname.lastname@example.org and we will take care of any issues immediately.
To qualify for a return, your product must be in excellent, unused condition and in its original packaging. All returns will be examined by Cash Color upon receipt to ensure that the item is in satisfactory condition (determined at our sole discretion).
To complete your return, we require a receipt or proof of purchase.
We will send you an email to let you know when your item has arrived, and accepted, we will apply a credit to your original method of payment within 10 business days.
Please note, returns and exchanges must occur within 30 days of purchase.
Gift cards are non-refundable.
There are certain situations where only partial refunds are granted (if applicable):
- Product has obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Cash Color, 798 Berry Road, Box No 41294, Nashville TN 37204, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to Cash Color, 798 Berry Road, Box No 41294, Nashville, TN 37204, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.